We work on the philosophy “customers’ success is our Success”. We know it’s a critical component for every business and therefore we continuously invest in optimizing our service methodologies to best serve our customers.

Help Desk Support

We offer our customers 24/7 assistance required to operate our solutions. Our support center includes a help desk service, which provides customers with various ways of accessing our support centers. Our eService Website enables authorized users and customers to open a ticket, which is immediately analyzed by one of our support resources.

Level one-NOC Support

Our Global Network Operations Center (NOC) provides round the clock pro-active monitoring, fault reporting and technical assistance to its customers. Our dedicated technical staff is always on standby to provide immediate support and assistance.

Level Two-on Site Support

In case the issue cannot be settled remotely a Reference Ticket is generated on our centralized trouble ticketing system and technical support Engineers are assigned from the local support Centre to reach the client’s location.

Benefits

  • 24 / 7 hot-line service

  • Prompt and full support at any time

  • Worldwide coverage

  • Various ways of accessing our support centers

  • Multiple support levels

Work and Projects

It has been observed that most Small Medium Enterprise (SMEs) are not efficient; they do not operate with sufficient capacity and do not really maintain data to find out the gaps and flaws in their production or procurement processes. Their middle management is not held accountable for any errors because there are no check and balances. Harnessing the true potential of these assets requires new investments in workforce skills, international certifications and especially automating the management information systems through the implementation of Enterprise Resource Planning (ERP) tools for increasing the in-house efficiency and productivity.

One innovation in the field of ICT is automation of manual systems through deployment of software modules. The application of ERP will effectively reduce time of manufacturing along with constant monitoring. Hence there is a need to automate the different processes and integrate them in order to make the business more efficient and productive. This will also help in reducing waste that will lower the cost of production per item. It will also bring about effective coordination between the departments of an organization to direct the process by providing comparative information and analysis. Software application can be used to manage production planning, procurement of parts and inventories, interacting with suppliers, providing customer service and tracking orders.

Implementing a centralized IT solution at the enterprise level allows organizations to get rid of separate systems in HR, Finance, Manufacturing and Stores and substitutes them with a software solution with individual sub modules for each department. The key distinction is that with the new systems, finance can look into the stores module and check if the pending orders from a day before have been processed or not. This permits inter-departmental screening, monitoring and efficiency in business process while allowing the management to correlate reports that provide a complete picture of the organization as information is being used from across all levels and departments of the organization.

  • Integrated software modules can improve the quality and efficiency of a business.

  • Software reporting modules provide support to upper level management to provide them with significant decision making information.

  • Integrated Software also creates a more alert and responsive organizations that can better adjust to situations and changes.

  • Email and collaboration system is required for the safe and secure communication with buyers and stakeholders.

GEARIX over a period of more than three years has developed its strengths in all areas related to ERP development and implementation. Some of these strengths are stated below:

  • In-depth knowledge of business processes in different functional areas of an enterprise in diverse business and manufacturing environments.

  • Integration of business processes.

  • Business Process Reengineering and preparation of business blues prints.

  • Change management.

  • Manage ERP implementation.

  • Track record of design and delivery of large integrated IT systems.

  • Highly Skilled techno-functional human resource.

  • Well defined ERP implementation methodology and processes.

  • International exposure