We always emphasize on below factors while offering our professional services to our end customers:
a. Once a customer, always a customer.
Keeping customers for life requires staying ahead of change, both by introducing new products and helping customers modify existing product implementations. With each new product that gets added to a customer’s portfolio, implementation and training are required.
Sometimes, existing implementations need to be modified to respond to change in a customer’s business. Customers need guidance from product implementation experts to respond to change so that they can continue to realize the return on the investments (ROI) they’ve made their platform.
b. Define implementation best practices
The best digital experience platform is those that offer customers the freedom to implement the platform in the way that serves their business. This freedom results in lots of implementation options, not all of which are appropriate for a given customer. Product companies need to recommend implementation best practices so that customers have guidelines to work with.
Professional services teams have hands-on experience implementing products within real-world environments, and are therefore critical to defining and maintaining best practices.
c. Identify product opportunities.
Through hands-on work with customers and products, professional services teams are well positioned to identify product innovation and improvements in real time. At GEARIX, the professional services group is a key stakeholder in product decisions, providing customer perspectives and informing the product team of the implementation opportunities we see in the field.